Etjk Privacy Policy — How We Protect Your Data

Introduction & Commitment

Etjk is a trusted online gaming platform that has earned the confidence of millions of users across Bangladesh. We believe protecting every player's personal data is our ethical responsibility.

In this Privacy Policy, we are fully transparent about what data etjk collects, why it is collected, how it is used and stored, and what rights you have. We never sell your data to third parties.

Etjk's Privacy Policy is built to international data protection standards. We continuously improve our security measures to keep your data safe at all times.

What data is collected

Etjk collects several categories of data. Below is a detailed breakdown of what we collect and why:

When you contact our support team, the details of that conversation may also be recorded to help us improve our service quality.

How Your Data Is Used

Etjk uses collected data only for specific, legitimate purposes. The main reasons we use your data:

• Account management: Data is used for registration, login, and account verification.
• Financial transactions: The information required to process deposits and withdrawals is handled accordingly.
• Security Assurance: Data is analyzed to prevent fraud, money laundering, and other illegal activities.
• Service Improvement: Your data is used to understand your preferences and behaviour in order to personalise your experience.
• Customer Support: Your account information may be accessed to resolve your issues quickly.
• Legal obligations: Data required to meet regulatory authority requirements is retained accordingly.
• Responsible Gaming: Data is used to analyze gaming behavior and identify potential signs of addiction.
• Promotions & Offers: Promotional and bonus messages are sent only with your consent.

We never use your data beyond these purposes. If any new use is added, you will be informed in advance.

Data Retention & Period

Etjk stores your data on secure servers. Key points about how we handle data storage:

• All data is kept secure with AES-256 encryption.
• Data is retained while your account is active and for a legally required period after closure.
• Financial transaction records are typically retained for 5 to 7 years to meet regulatory requirements.
• Once the required retention period ends, data is securely deleted.
• Backup servers operate under the same security standards.

Data Sharing Policy

Etjk never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with authorised payment partners to process financial transactions. They are bound by strict privacy policies as well.
• Identity Verification Services: Documents are shared with approved verification services as part of the KYC process.
• Law enforcement: Data may be disclosed under a court order or government directive.
• Security Partners: Limited data may be shared with trusted services for fraud detection and cybersecurity purposes.

Only the minimum necessary data is shared in each case. All our partners are contractually bound to uphold the same privacy standards.

Cookies & tracking

Etjk uses cookies on its website. Cookies are small text files stored in your browser. The cookies we use:

• Essential cookies: These are required to maintain login sessions and ensure core functionality.
• Analytics Cookies: Used to understand how you use the website and to improve your experience.
• Preference Cookies: Helps remember your preferred language and settings.
• Security Cookies: Used to detect fraudulent login attempts and defend against cyberattacks.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the website.

Security Measures

Etjk uses industry-leading technology to protect your data. The core pillars of our security:

• TLS 1.3 encryption is used for all data transmissions.
• Passwords are stored using bcrypt hashing and cannot be read by anyone directly.
• Two-Factor Authentication is available to keep your account secure.
• Suspicious logins or unusual activity are automatically detected, and your account may be temporarily locked.
• Regular security audits and penetration testing are conducted.
• Servers are monitored around the clock, 24 hours a day.

Your data rights

Etjk believes every user should have full control over their own data. Your rights are outlined below:

To exercise any of these rights, email us at [email protected] or reach out via live chat. We generally respond within 30 days.

Child Protection

Etjk is strictly for users aged 18 and above. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If a user is found to be under 18, their account is immediately closed and their data is deleted.
• If parents believe their child is using etjk, please contact our support team immediately.

Policy Changes

Etjk may update this Privacy Policy when necessary. If changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• Users will be notified on the website of any significant changes.
• Where necessary, details of changes will be sent to the registered email address.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

Get in Touch

Contact us for any questions, complaints, or to exercise your rights regarding the Privacy Policy:

• Email: [email protected]
• Live Chat: Chat icon at the bottom right of the website
• Time: 24 hours a day, 7 days a week

We typically respond to all privacy-related requests within 72 hours. Complex requests may take up to 30 days.